FAQ'sFrequently asked questions
Explore helpful answers about OkaySMS Services, Integrations, Features—everything you need to get started or go further.Do you have any questions?
Welcome to the OkaySMS Help Center. This section answers the most common queries about our services and how they can benefit your business. Whether you're just getting started or exploring advanced options, we’ve detailed everything you need to know.
Bulk SMS with Unique Sender ID
Bulk SMS with Sender ID is one of the most powerful tools offered by OkaySMS, enabling you to send thousands of text messages instantly to your customers using a custom Sender ID—typically your brand or company name.
It is ideal for promotions, reminders, OTPs, alerts, and notifications. With robust delivery infrastructure and real-time reporting, our Bulk SMS service ensures fast, reliable communication across multiple countries.
A Sender ID replaces a numeric phone number with a branded name (e.g., “OKAYSMS”), so recipients know who the message is from before opening it. It adds legitimacy and improves open rates significantly.
Yes. OkaySMS supports international SMS delivery across multiple countries and networks. However, Sender ID availability and behavior may vary depending on regulations in the destination country.
Messages are typically delivered within seconds. Our delivery engine uses high-priority routes and intelligent queueing to ensure minimal latency even for large batches.
We support both promotional and transactional content. However, prohibited content includes hate speech, adult content, phishing links, and anything illegal as per telecom regulations.
Our dashboard provides real-time delivery reports and graphs, charts to show and monitor the progress and delivery status of sms and sms campaigns sent.
SMS API Integration
The OkaySMS API allows developers and businesses to embed SMS functionality directly into their websites, mobile apps, CRMs, or ERP systems.
With fast, secure, and scalable endpoints, it supports functions like OTP verification, system alerts, transaction messages, and custom workflow automations.
Our API is RESTful and works over HTTPS. We also support JSON and form-encoded payloads, making it flexible for a wide range of platforms and systems.
You’ll be issued a unique API token upon registration. All requests must include this token in the header to verify identity and ensure secure communication.
Yes. Our API includes parameters for scheduling messages in the future, down to the minute, so you can time your campaigns precisely.
Yes. You can use our delivery status endpoints to fetch real-time delivery reports and error messages, including reasons for failures (e.g., invalid number, blocked content).
Absolutely. We offer complete API documentation. When you signup, you will find comprehensive details in the API Developer section.
Video & Digital Marketing
In today’s content-driven world, Video and Digital Marketing are essential for brand visibility, trust, and conversion. OkaySMS offers end-to-end video production and digital ad services.
From concept development to editing and multi-platform distribution, we help you craft visually captivating campaigns that drive real business results.
We produce corporate videos, animated explainers, YouTube ads, testimonial videos, social media reels, and short-form promotional clips tailored for all platforms.
We do both. We can create compelling videos and also manage campaigns on Facebook, Google Ads, Instagram, YouTube, and TikTok for targeted reach and conversions.
No worries. Our creative team can work with you from the ground up—handling idea generation, scripting, storyboarding, and all production elements.
We track impressions, views, click-through rates, engagement, and conversions. Detailed monthly or campaign-specific reports are provided to evaluate success.
Yes. We provide advanced video editing, subtitle insertion, voiceover localization, and language-specific customizations for different markets.
Animation & Illustrations
OkaySMS’s Animation & Illustration services help brands tell stories in visually engaging formats. We produce custom animations for explainer videos, educational content, motion graphics, and business presentations.
Our illustrations are tailored for digital marketing, websites, social media, and print assets, aligning perfectly with your brand voice and objectives.
We create 2D animation, whiteboard animation, kinetic typography, infographic animations, and motion graphic intros for all industries.
Absolutely. All animations are optimized for platforms like Instagram, YouTube, TikTok, and Facebook, including proper aspect ratios and formats.
We design icons, infographics, branded social media posts, UI illustrations, hand-drawn elements, and marketing creatives with a unique visual flair.
Yes. Upon request and full payment, we can provide layered source files (e.g., Adobe Illustrator, After Effects) so you can make future edits or repurpose.
You’ll consult with our team to finalize objectives and style. We then create storyboards, drafts, animations, and revisions before delivering the final product.
Company Profile Design
A Company Profile is often the first document investors, clients, and partners see. Our profiles are not just documents—they are brand-building tools designed to impress and persuade.
At OkaySMS, we specialize in designing stunning, modern company profiles that showcase your brand identity, core services, achievements, and story.
We deliver in print-ready PDF, digital flipbook, and presentation formats (PPT, Google Slides) depending on your needs.
Most profiles include About Us, Mission & Vision, Products / Services, Our Team, Client Portfolio, Certifications, Testimonials, and Contact Info.
Yes. We offer content development services including professional copywriting, tone polishing, and data structuring.
Absolutely. We keep editable files on request and can offer periodic updates as your company evolves.
Yes. We create tailored company profiles based on your industry. Whether you’re a startup, corporate, NGO, or government agency, we design with your audience in mind.
Corporate RBT (CRBT)
Corporate RBT (CRBT) is a powerful brand awareness tool that replaces the standard calling tone with a professional audio message, song, or jingle whenever someone calls your business number.
This brief window helps you market services, share seasonal promotions, or simply create a more premium customer experience.
When a customer calls your business, instead of hearing a generic ringing sound, they hear your chosen message or jingle. It’s a branding moment that works passively, every time.
RBT is primarily available for mobile lines registered with partner telecoms. Support for landlines is limited and country-specific.
RBT is primarily available for mobile lines registered with partner telecoms. Support for landlines is limited and country-specific.
Yes. You can change or update your RBT monthly, seasonally, or even weekly depending on your communication goals. Charges apply for frequent changes.
Yes. We offer full creative professional services including script writing, voice-over recording in various languages and tones, and audio mixing for a premium experience.
Support & Payments
At OkaySMS, customer support is a top priority. We provide multiple support channels and flexible payment options to make your experience smooth and secure.
Our support team is trained, responsive, and ready to guide you through any technical or operational issues you may face.
You can contact us via:
Live Chat on our website (24/7)
Email: support@okaysms.com
Phone Support (Business hours)
We support M-Pesa, Airtel Money, Visa, Mastercard, PayPal, and bank transfers. For large clients, we offer invoicing and bulk credit top-up options.
Yes. For enterprise clients, we offer monthly billing, postpaid credit limits, and SLA-backed agreements upon request.
Absolutely. Our platform uses bank-grade SSL encryption, secure payment gateways, and tokenization to ensure all transactions are safe.
Our support team investigates every issue in detail. Failed SMS deliveries are usually not charged so your sms credits remains the same. We’ll help troubleshoot API or configuration errors promptly.
If you need help, Contact us!
We believe in transparency and making things simple for our clients. Whether you're curious about bulk messaging, SMS integration, marketing services, or creative designs and illustrations.